General FAQs

Pubet FAQ — Common Questions & Detailed Answers

From bonuses to login, odds to the app — every question you have about Pubet, answered on one page.

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When you're new to any online platform, questions naturally come up — how do I claim a bonus, what do I do if I forget my password, where do I go if the app isn't working? Pubet You deserve clear answers to all your questions — quickly and in Bengali.

This FAQ page has detailed answers to the most common questions from Pubet users, covering everything from claiming bonuses to account recovery. Use the search box at the top to find what you're looking for quickly.

If you don't find your answer, the support section below has all the ways to reach us — chat with us in Bangla via live chat and get your issue sorted.

General FAQs

Click on a question to see the answer

No questions found on this topic. Ask us on live chat — we're happy to help.

Odds are numbers that tell you how much you can potentially win. They show exactly how much you'll get back based on how much you bet.

Pubet offers three odds formats:

Decimal — the simplest format:
Example: Bangladesh (2.25). A ৳100 bet returns ৳225 if you win (stake included). Total profit: ৳125.
Formula: Stake × Odds = Total Return.

Fractional — British style:
Example: 5/4 — a ৳4 bet returns ৳5 profit. A ৳100 bet returns ৳125 profit.
Formula: (Stake × Numerator/Denominator) + Stake = Total Return.

American (Moneyline):
+150 means a ৳100 bet returns ৳150 profit. −150 means you need to bet ৳150 to win ৳100 profit.

How to change the format:
Log in → go to the Sports section → select "Odds Format" at the top or in settings. Most users in Bangladesh find the Decimal format the easiest to use.

Keep in mind: Higher odds mean a lower chance of winning — but a bigger payout if you do. Lower odds mean a higher chance of winning, but a smaller return.

All current and upcoming promotions at Pubet promotions page all in one place.

Where to find it:
• Promotions Page: a full list of all offers, including terms and expiry dates.
• Homepage banner: the biggest ongoing offers at a glance.
• In your dashboard after logging in: personalised offers tailored to your account.
• Email & SMS: If you opted in to marketing notifications during registration, offers will be sent directly to your phone.

How often it updates:
• Daily Offers: It changes daily — typically resets at midnight.
• Weekly Promo: New offers drop every Monday.
• Event-Based: Special offers are available during major cricket or football tournaments.
• Seasonal: Special campaigns run during occasions like Eid, Puja, and the World Cup.

Tips: Check the promotions page once a day and keep SMS notifications on — you won't miss a good offer.

This issue is usually caused by an outdated version or accumulated cache. Try the following steps:

Step One — Restart the App:
Force-close the app (including from the background), wait 30 seconds, then reopen it.

Step Two — Clear the Cache:
Android: Settings → Apps → Pubet → Storage → Clear Cache.
iOS: Uninstall the app and reinstall it (make sure you have your login details handy).

Step Three — Update:
Install the latest version of Pubet. Download the most recent APK from the Play Store or the Pubet website.

Step Four — Check Your Internet Connection:
A weak internet connection can cause the app to crash. Try switching to Wi-Fi or a stronger mobile data connection.

If you don't have the app, use your mobile browser:
Open pubet.world directly in your mobile browser (Chrome or Safari) and enjoy all the same features as the app.

If the issue persists, contact us with your phone model and Android/iOS version support@pubet.world— let us know.

No, you don't need to do anything separately — the bonus is credited automatically.

How to claim:
1. Complete registration and verify your account with the OTP.
2. Make your first deposit — minimum ৳200.
3. Once your deposit is confirmed, a matching bonus of up to ৳10,000 (100%) will be credited to your balance automatically.
4. You'll also receive 30 free spins on a selected slots game (valid for 7 days).

Key Terms & Conditions:
• Your first deposit must be made within 30 days of registration.
• Bonus funds are separate from your cash balance — they will appear as "Bonus Balance".
• A 15x wagering requirement on the bonus must be met before withdrawal. For example — a ৳1,000 bonus requires ৳15,000 in bets.
• Taking a bonus is optional — if you'd prefer not to, select "without bonus" at the time of deposit.

If you have a promo code:
The referral code must be entered at the time of registration — it cannot be added later. Entering a code unlocks additional benefits.

Free spins and daily check-in rewards are two separate benefits at Pubet.

Where to get free spins:
• 30 free spins on your first deposit, included as part of the welcome bonus.
• promotions page In exchange for a bonus code on selected slots offers.
• Automatically upon reaching a designated tier in the VIP Loyalty Program.

How to use free spins:
1. Log in and go to the "My Bonuses" or "Promotions" tab.
2. Your active free spins will be displayed — the eligible game will be specified.
3. Navigate to the designated slots game and your free spins will activate automatically.
4. Winnings can generally be withdrawn after 5x wagering.

How daily check-in works:
• Log in every day for a chance to earn a reward — points, cashback, or free spins.
• Log in for seven consecutive days to earn a bigger weekly reward.
• Check-in resets at midnight — missing a day will break your streak.

You'll find the check-in activity on the homepage or under the "Daily Rewards" section on the promotions page.

There are several possible reasons for an account lock. Identify the cause and take the appropriate action.

Reason 1 — Entering the wrong password multiple times:
After 5–6 consecutive failed login attempts, your account will be temporarily locked for 15 minutes as a security measure. Simply wait it out, then try again with the correct password.

Reason 2 — KYC Verification Pending:
If KYC is not completed before making a withdrawal, your withdrawal will be blocked — but your login access remains unaffected. Simply upload your NID and a selfie to proceed.

Reason 3 — Security Alert:
If Pubet detects an unusual login pattern or a sign-in from a new device, it automatically secures your account. In this case:
1. On the login page, click "Forgot Password".
2. Receive an OTP on your registered mobile number.
3. Verify your identity with the OTP — your account will be activated.

Reason 4 — You had previously set a self-exclusion:
If self-exclusion is active under Responsible Gaming settings, you won't be able to log in before the period ends — this is an intentional safeguard.

Whatever the reason, support@pubet.world— or reach us via Live Chat for a faster resolution.

Forgetting your password happens to everyone — at Pubet, the recovery process is straightforward and can be done entirely from your mobile.

Step-by-Step Password Reset:

1. Go to Login Page (/login) and click the "Forgot Password?" link below the password field.

2. Enter your mobile number — the number used at registration. (If you registered with an email address, you can use that instead.)

3. You'll receive an OTP — A 6-digit code will be sent to your registered mobile, usually within 30 seconds. The code is valid for 5 minutes.

4. Set a New Password — Use at least 8 characters, combining uppercase and lowercase letters with numbers.

5. Confirm — Enter your new password twice and save. You'll be able to log in immediately.

If you don't receive the OTP:
• Wait 30 seconds — it sometimes takes a moment to come through.
• Click the "Resend" option.
• Check your mobile network — a weak signal can delay SMS delivery.

If it still hasn't arrived support@pubet.world— contact us and we'll verify your identity through an alternative method to restore your account.

More Ways to Get Help

If the FAQ doesn't have your answer, get direct help through these channels

Live Chat Support

Find the live chat button at the bottom right of the Pubet website. Chat in Bangla — you're typically connected within 1–3 minutes. Available around the clock.

Active 24/7
Email Support

For complex issues, send an email with screenshots or a detailed description. Replies typically arrive within 2–4 hours. Email: support@pubet.world

Response within 2–4 hours
Support Pages

For detailed guidance, read the Terms & Conditions, Privacy Policy, and Responsible Gaming pages. Everything is written in Bangla.

Fully in Bangla
Responsible Gaming Support

Dedicated support is available for gambling-related concerns. Deposit limits, self-exclusion, and counselling are all free of charge.

Privacy Protected
Automatic Resolution

Account login, deposit limit settings, and password reset can all be managed from Account Settings on your own — no need to contact support.

Self-Service
Full Support in Bangla

All of Pubet's support channels operate in Bangla. No English required — just explain your issue in your native language and you'll get a solution.

In Your Language

Learn More About Pubet

Starting out on a new platform can feel overwhelming — where's the bonus, how do payments work, who do I contact if something goes wrong? Pubet's FAQ page was built to answer those questions directly — no runarounds, no vague responses.

What Makes Pubet's Support Different

Most online gaming platforms offer support only in English — a real barrier for Bangladeshi users. At Pubet, all support is in Bangla. Reach out via live chat or email and you'll get a response in Bangla every time. No need to explain technical issues in English.

The Odds Mistake Everyone Makes

Many new bettors assume higher odds mean a better bet. In reality, higher odds mean the platform considers that outcome less likely to happen. Lower odds = higher chance of winning; higher odds = lower chance. Understanding this balance helps you make smarter betting decisions.

Pubet uses decimal odds as the default — the simplest format. Odds of 1.5 mean a ৳100 bet returns ৳150. Odds of 2.0 mean a ৳100 bet returns ৳200. The math is easy.

Do I Need to Check the Promotions Page Every Day?

Not required, but definitely handy. Pubet runs special offers during cricket season and major tournaments, and these are time-limited. With SMS notifications on, you won't need to check manually — important offers will come straight to your phone.

If you're not sure whether you opted into marketing notifications during registration, check your account settings. You can turn them on or off at any time.

App vs. Mobile Browser — Which Is Better

Pubet's mobile browser version is nearly on par with the app. The browser gives you access to all games, all betting markets, and payment options — everything you need. The app's added advantages are push notifications and slightly faster loading. That said, if your phone is low on storage or you're having trouble downloading the app, the browser works just fine.

Bonus Wagering — Nothing to Worry About

A lot of people get put off by the word "wagering." It simply means you need to bet a certain multiple of your bonus amount before you can withdraw from it. Pubet's welcome bonus comes with a 15x wagering requirement — meaning if you receive a ৳1,000 bonus, you'll need to place a total of ৳15,000 in bets.

Keep in mind — if you don't claim a bonus, no wagering requirements apply. Taking a bonus is entirely optional. If you'd rather play with your own money only, simply select the "no bonus" option at the time of deposit.

What to do if your question isn't covered on this FAQ page

Not every possible question can fit on one page. For anything you can't find an answer to here, head straight to Live Chat — you'll get a response right away. If you think a question is important enough to be added, make a note of it and let our support team know so the FAQ can be updated. Pubet updates this page regularly.

Quick Fix Guide

Instant fixes for the most common issues

Account Issues

1
If you've forgotten your password: On the login page, click the "Forgot Password" link → enter OTP → set a new password.
2
If your account gets locked: Wait 15 minutes or unlock with an OTP.
3
If KYC is pending: Upload your NID and a selfie — approval takes 15–30 minutes.
4
If you change your mobile number: Verify your identity with support and update your number.

Payment Issues

1
If your deposit is delayed: Contact support with your transaction ID and wait 30 minutes.
2
If your withdrawal is stuck: Check whether KYC is complete. Verify that the wagering requirements have been met.
3
If the amount is incorrect: Check your transaction history, then send a screenshot to Support.
4
If you haven't received your bonus: Check the "Bonus Balance" tab in your account — it's displayed separately.

Contact Support Directly

Whatever your question — we're here to help in Bengali

Live Chat

Click the button at the bottom right of the page. You'll get an instant reply in Bangla.

Active 24/7
Email Support

For detailed issues, send an email with a screenshot attached.
support@pubet.world

Response within 2–4 hours
Responsible Gaming

Specialized support for gaming-related concerns. Completely confidential and judgment-free.

Learn More →
For more detailed information

Terms & Conditions and Privacy Policy The page has detailed legal answers to many common questions.

Don't have an account yet?

registration page Go — open a free account in 5 minutes and get a 100% bonus on your first deposit.

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For users 18+ only. Please gamble responsibly. Responsible Gaming | Terms & Conditions

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